Got home this afternoon to see a note from FedEx that they had tried to deliver a package but needed my signature, and the signature release wasn’t good enough. It didn’t specify a time when they would try to deliver it again, and it indicated that after the third attempt, they would return the package. So, I called Customer Service (an oxymoron in this case), explained that there wasn’t a time on the tag and asked to schedule a delivery time. How naive of me! The driver hadn’t put a time on the tag because they wouldn’t schedule an appointment for home delivery. Drivers deliver between 8 AM and 8 PM, and if I want my package, I need to be here. <\/p>\n
I was a little taken aback, and I’m afraid I wasn’t very nice to the operator. In other words, I asked her, FedEx expected me to be at home for 12 hours on Tuesday to receive the package? That seems a little ridiculous! The best she could do was request a time, but my driver was under absolutely no obligation to try to meet it. I gave her two times, and we shall see if they are able to honor it. I’m not going to be around at all on Wednesday so if I miss it on Tuesday then I’m done and my package gets returned. And maybe I should be ranting about Apple here since the signatures are required on Apple packages.<\/p>\n
Sometime during this very annoying conversation, I asked to be directed to a higher up so I could lodge an official complaint. The operator was in such a hurry to get off the phone (I really wasn’t that bad) that she wished me a nice day and hung up before I could remind her. I’m heading off to FedEx’s site right now to find a way to complain more officially.<\/p>\n","protected":false},"excerpt":{"rendered":"
Got home this afternoon to see a note from FedEx that they had tried to deliver a package but needed my signature, and the signature release wasn’t good enough. It didn’t specify a time when they would try to deliver it again, and it indicated that after the third attempt, \u2026 Continue reading